Shipping & Delivery Policy
Effective date: September 1 2026
This Shipping & Delivery Policy applies to physical products purchased from Thoughtful Days Co. through thoughtfuldaysco.com. Digital-only products are delivered electronically and are not shipped.
Production time
Thoughtful Days Co. prints and prepares physical products in-house. Unless a product listing states otherwise, standard production time is 3–5 business days. For personalized products, the production window begins on the first business day after final proof approval. For universal, non-personalized products, it begins after the order is confirmed. Business days exclude weekends and holidays.
Proof preparation, revision rounds, time awaiting customer information or approval, and carrier transit are not included in the 3–5 business-day production estimate. Orders containing multiple products may ship together when the complete order is ready. A different timeline shown in a product listing or communicated before purchase controls for that order.
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Proof approval and event dates
Personalized physical products are not printed until the final proof is approved. Delayed responses or revisions move the production and estimated shipping dates accordingly. Final approval authorizes printing and confirms that all personalized details are correct.
Customers are responsible for ordering early enough to allow time for personalization, revisions, approval, production, carrier transit, and unexpected delay. We may provide an estimate, but we do not guarantee arrival by an event date unless a written guarantee is expressly included in the order. Contact us before purchasing if your event is approaching quickly.
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Shipping methods, charges, and tracking
Available shipping methods, charges, and carrier estimates are displayed at checkout when available. Shipping charges may depend on destination, package size, weight, value, or selected service. Tracking is provided when included with the chosen service.
A tracking number may be created before the carrier's first scan. Tracking updates, routing, and delivery estimates are controlled by the carrier after acceptance. Shipping charges are generally nonrefundable once the order ships.
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Shipping addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Contact thoughtfuldaysco@gmail.com immediately if an address needs to be changed. We can update it only before shipment and cannot guarantee that a requested change will be received in time.
If an order is delayed, returned, lost, or delivered incorrectly because the submitted address was inaccurate or incomplete, the customer may be responsible for additional production or shipping charges required to resend or replace it. A refund is not guaranteed for an order delivered to the address submitted at checkout.
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Carrier delays and service disruptions
Carrier delivery dates are estimates. Thoughtful Days Co. is not responsible for delays caused by the carrier, weather, natural events, service interruptions, labor disruptions, security screening, holidays, an incorrect address, or other circumstances outside our reasonable control. A carrier delay does not automatically qualify an order for cancellation, refund, or free replacement, but we will provide reasonable assistance with tracking and available claims.
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Packages marked delivered
If tracking shows delivery but the package cannot be found, check the delivery area, mailbox, household members, neighbors, building staff, and any carrier notice, then contact the carrier. If the package remains missing, contact us promptly. We will help review available tracking information or claim options. Thoughtful Days Co. cannot guarantee a refund or replacement for a package confirmed as delivered to the address provided, but we will review the circumstances in good faith.
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Lost or returned packages
Contact us if tracking has not updated for an unusual period or the carrier identifies the package as lost. We may need to wait for the carrier's investigation or required claim period before issuing a replacement or other resolution. If a package is returned to us, we will contact you when practical. Additional shipping charges may apply before reshipment, especially when the return resulted from an incorrect address, refusal, or failure to retrieve the package.
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Damaged, defective, or incorrect orders
Inspect physical orders promptly. Report transit damage, production defects, missing items, or incorrect items within 7 days of delivery by emailing thoughtfuldaysco@gmail.com. Include your order number and clear photos of the product, packaging, shipping label, and affected area. Keep all items and packaging until the review is complete because the carrier or Thoughtful Days Co. may require them.
When an issue is verified, Thoughtful Days Co. will choose an appropriate resolution based on the circumstances, which may include a correction, reprint, replacement, partial refund, or full refund. Customer-approved personalization errors and reasonable variations in color, trimming, placement, paper texture, screen display, or printer output are not production defects.
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International shipping
Thoughtful Days Co. ships only to destinations offered at checkout. If international shipping is later offered, the customer will be responsible for any applicable customs duties, import taxes, brokerage fees, or local charges unless the listing expressly states otherwise. Customs processing may delay delivery.
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Contact
For shipping questions, contact thoughtfuldaysco@gmail.com with your name and order number. Please do not include unnecessary financial or other sensitive information.