Digital products

Because digital products are delivered electronically and cannot be physically returned, digital product purchases are generally final and nonrefundable once the file has been delivered, downloaded, accessed, or otherwise made available to you.

We want you to receive what you purchased. If a file is corrupted, defective, inaccessible because of an error on our part, or materially different from the product description, contact us at thoughtfuldaysco@gmail.com. We may provide troubleshooting, a corrected file, replacement access, or another appropriate resolution.

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Personalized products

You may request cancellation of a personalized order before customization begins. Once customization or design work has begun, the order cannot be canceled or refunded because time and services have already been committed specifically to your order.

Personalized orders include one initial proof and up to two rounds of minor revisions unless the product listing states otherwise. Minor revisions include corrections and small wording adjustments that do not substantially alter the purchased design. Major changes, redesign requests, changes to the selected theme or format, or additional revision rounds may require an additional fee and may extend the turnaround time.

You are responsible for reviewing all submitted information and the complete proof. Approval confirms that names, spelling, ages, dates, times, addresses, contact information, punctuation, wording, and other personalized details are correct. Changes requested after approval may require an additional fee. If Thoughtful Days Co. introduces an error that did not appear in your submitted information or approved proof, we will correct the digital file.

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Customized and personalized physical products

Customized and personalized physical products, including printed invitations, labels, tags, and personalized guides, are created specifically for you and are final sale once customization or production begins. They are not eligible for routine return, exchange, or refund. Final proof approval authorizes printing and production. After approval, changes may not be possible and may require a paid reprint.

If the finished product contains an error that appeared in the proof you approved, the customer is responsible for reprinting costs. If Thoughtful Days Co. introduces a printing, production, or fulfillment error that does not match the approved proof or order, contact us within 7 days of delivery with clear photos. We will provide an appropriate correction, replacement, or refund after review.

Minor differences in color, placement, trimming, paper texture, screen display, or printer output may occur. Reasonable production variation is not considered a defect. A material error, significant damage, or substantial difference from the approved proof will be reviewed under this policy.

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Universal, non-personalized physical products

Universal printed products that are not customized may be returned within 14 days after delivery if they are unused, unaltered, and in their original condition. Email thoughtfuldaysco@gmail.com before sending a return so we can provide instructions. Unauthorized returns may be refused.

Unless the return is caused by our error or a verified defect, the customer is responsible for return shipping. Original shipping charges are nonrefundable. We recommend using a trackable return method because we cannot issue a refund for a return we do not receive. Approved refunds are issued to the original payment method after the returned item is received and inspected.

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Damaged, defective, or incorrect physical orders

Report damage, defects, missing items, or an incorrect order within 7 days of delivery. Include the order number and clear photographs of the item, packaging, shipping label, and affected area, and retain all products and packaging until the review is complete. Depending on the circumstances, we may provide troubleshooting, a correction, replacement, partial refund, or full refund. We may not be able to resolve claims made after the reporting window or without reasonable documentation.

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Duplicate purchases and ordering mistakes

If you accidentally purchase the same product twice or purchase the wrong item, contact us promptly. These requests are reviewed individually. A refund or exchange is not guaranteed, particularly when a file has already been downloaded or customization has begun, but we will make a good-faith effort to find a reasonable solution.

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Software and compatibility

Refunds are not provided solely because a customer does not have the software, device, printer, technical knowledge, or supported application identified in the product listing. Please review all compatibility requirements before purchasing. If you are unsure whether a product will work with your setup, contact us before ordering.

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Third-party purchases

Products linked through Shop the Look or other third-party resources are purchased from independent retailers. Their availability, prices, shipping, returns, refunds, warranties, and customer service are controlled by those retailers and are not covered by this policy. Please review the applicable retailer's policies before purchasing.​

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Shipping charges and delivery delays

Shipping charges are generally nonrefundable after an order ships. Carrier delivery dates are estimates, and a delay caused by the carrier, weather, service disruption, an incorrect address, or another circumstance outside our reasonable control does not automatically qualify an order for a refund. We will provide reasonable assistance with tracking and available carrier claims. See the Shipping & Delivery Policy

for complete details.​

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How to request help

Email thoughtfuldaysco@gmail.com with your name, order number, the product name, and a description of the issue. Screenshots are helpful, but please remove or obscure confidential personal information. We may request reasonable information needed to verify the order and understand the problem.

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Non-waivable consumer rights

Nothing in this policy limits any consumer right or remedy that cannot legally be waived. Where applicable law requires a refund, cancellation right, or other remedy, Thoughtful Days Co. will comply with that law.